According to CMX research, 85% of marketers and community builders believe that having a branded online community will improve the customer journey and increase trust. Fostering a vibrant and engaging online community, therefore becomes essential.
What’s the best way to engage more users and earn more brand advocates?
Customers seek a platform where they can connect, discuss, and resolve issues on their own. Convert your community into an all-in-one self-service platform by integrating it with different softwares/platforms that endow it with additional features.
Satisfied customers will keep revisiting your community for the resolution of their issues, thus increasing engagement by liking and sharing your content.
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Infographic by: www.grazitti.com